Mattress Warranty Info
Congratulations on the purchase of your new mattress! Whether you purchased one of our Ethical Mattress brand mattresses, or one of the Avocado brand mattresses, the warranty terms below apply to your new mattress.
Please note: In order to maximize the performance and durability of your new mattress, please follow these simple guidelines:
• Rotate your mattress regularly to ensure uniform wear on the entire sleep surface.
• Never stand or jump on your mattress.
• Protect your mattress from stains or soiling with a waterproof cover.
DEFECTS COVERED UNDER THE MATTRESS WARRANTY:
A VISIBLE indentation equal or greater than one and a half (1.5) inches (three-fourths of an inch (3/4") for Crib mattresses) that are NOT associated with or resulting from a faulty, improper, or unsupportive foundation, box spring, or platform that is not designed or constructed so that it is capable of handling the combined weight of the foundation and its intended users. Indentations must be visible to the naked eye when no weight is applied to the top of the Mattress.
(For the Avocado Green Ultra Plush Box-Top mattress, and the Avocado Luxury Organic Ultra-Plush mattress, the VISIBLE indentation must be equal to or greater than two (2) inches.)
If the purchaser uses an inappropriate foundation, box spring, or base, the Mattress Warranty, without limitation, will be void. You may be required by the Ethical Mattress Co and our manufacturers to provide proof of the quality of the foundation, box spring, or base used.
Any physical flaw in the natural latex foam that causes it to split or crack under conditions of normal use and proper handling.
Any manufacturing defect in the Mattress cover, such as the fabric tearing or stitching unraveling. Any cosmetic damages to the Mattress, NOT caused by normal wear and tear, or that affect the performance of the Mattress.
Size variations greater than 2 inches in length and/or width dimensions after 30 days of regular usage. Size variations must be reported within your trial period.
NOT COVERED UNDER THIS WARRANTY:
Normal wear and tear or any condition resulting from misuse or abuse of the Mattress or failure to keep the Mattress clean and free of stains and potentially unsanitary conditions.
A normal increase in softness due to normal usage.
Comfort preference. Any comfort level description of any Mattress is solely provided as a guideline, and the Ethical Mattress Co and our manufacturers do not guarantee that a particular comfort level will be to your liking.
Mold, odors, and/or discoloration. Your Mattress should have proper ventilation and not be placed on a solid surface or in a wet, humid place.
Damage from abnormal care, including, but not limited to, liquid spills, improper ventilation, including, but not limited to, humid climates and/or areas where the Mattress is exposed to excessive water or humidity.
Damage associated with an improper bed frame, foundation, box spring, or base, as determined by the Ethical Mattress Co and our manufacturers.
Imperfections that do not prevent ordinary use and enjoyment of the Mattress by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not defects for which you can seek a remedy under this Mattress Warranty. More specifically, this Mattress Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) tears, stains, soiling, burns, and discoloration that occur over time; (d) dampness or mold; (e) individual or personalized preferences relating to firmness, texture, comfort, etc.; (f) normal body impressions not greater than one and a half (1.5) inches in the Mattress (2 inches in the Avocado Green Ultra Plush Box-Top and the Avocado Luxury Organic Ultra-Plush mattresses) as measured below the quilt level — in other words, some settling of the fiber in the quilt should be expected and is not considered a defect); (g) individual or personalized allergies and sensitivities; and (h) naturally occurring cotton, wool, or latex foam aromas.
In addition, this Mattress Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) use of the Product on an improper bed frame; (d) physically abusing the Mattress; (e) attempting to clean the Mattress inappropriately; and (f) improper storage of the Mattress (including storage in damp locations, areas infested with insects or rodents, or any other unprotected storage areas); and (g) purchase from resellers who are not authorized retailers.
WARRANTY PERIODS
Ethical Mattress Essential Collection Mattresses
- 10 Years: Full Coverage, Non-Prorated
Ethical Mattress Classic Collection Mattresses
- 15 Years; Full Coverage, Non-Prorated
Avocado Eco-Organic Mattresses
- 10 Years: Full Coverage, Non-Prorated
Avocado Green Mattresses; Avocado Lux Organic Mattresses; Avocado Grand Luxe Mattresses
- 25 Years; 10-Full/15-Limited Coverage & Prorated (see details below)
Years 1-10: Full Coverage, Non-Prorated
During the first ten (10) years of the Mattress Warranty, Avocado Mattress will not charge the purchaser to repair or replace the purchaser’s mattress if it qualifies under the Mattress Warranty. This period is non-prorated, which means that Avocado Mattress does not charge a percentage of the repair costs or replacement product based on how long you slept on the mattress before noticing a defect.
Years 11-25: Limited Coverage, Prorated
During years 11-25 of the Mattress Warranty, Avocado Mattress will, at its option, replace the mattress at a prorated charge to the purchaser in addition to transportation and/or shipping charges. The prorated replacement charge will depend on the year the Mattress is replaced. If the Mattress is replaced during the eleventh (11th) year, the prorated replacement charge the purchaser pays will be fifty (50) percent of the original purchase price. If the Mattress is replaced after the eleventh (11th) year but before the twenty-first (21st) year, the prorated replacement charge the purchaser pays will increase by five (5) percent for each subsequent year of the prorated period (i.e., 55% of the original purchase price if replaced during year twelve (12); 60% of the original purchase price if replaced during year thirteen (13), etc. If the mattress is replaced in year twenty-one (21) or any point thereafter before the expiration of the Mattress Warranty, the prorated replacement charge will be 95% of the original purchase price. The replacement will be of the same model and size as the original Mattress purchased. In no event will a substitution model be used as a replacement except for a discontinued Mattress. In this event, a Mattress of like build and design, at Avocado Mattress’ discretion, will be used to replace the defective Mattress. Replaced or repaired Mattresses are subject to the same Mattress Warranty as the original. If you obtain a replaced or repaired Mattress, the warranty term of the replaced or repaired Mattress begins from the date of purchase of the original Mattress. If applicable, a replacement mattress ends your sleep trial.