100-Night Comfort Guarantee

Buying a new mattress is an important decision and a long-term commitment. Every sleeper is unique, and while we make every effort to help you arrive at the right choice the first time, we provide the 100-Night Comfort Guarantee to ensure you’re happy with your mattress and getting the healthy and restorative sleep your body needs.

We ask that you please sleep on your new mattress for at least 30 nights to allow time for your body to adjust.  If you're not completely satisfied with the comfort and support of your new mattress, contact us (after the first month and before 101 days have passed) and we'll consult with you on the best path forward.  Your options will include:

Modification

  • If your mattress feels a bit too firm, adding one of our all-natural pads or toppers to modify the comfort level to your preference may be the best option.  If this is the option you choose, we will help you select the right item to achieve the comfort modification you desire. (fees may apply)
  • If your mattress feels a bit too soft, we'll work with you to help ensure the issue isn't due to an inadequate foundation, box spring, base, or bed slats. If it indeed turns out the support of your mattress is not sufficient, we can help you to replace or augment your current support to improve the feel of your mattress. (fees may apply)
Return & Refund
  • If you determine that Modification is not a viable option, we will accommodate a one-time mattress return & refund.
    • If you live in our local delivery area and received your order via our white glove delivery service, we will arrange a time to come to your home and validate the authenticity of the mattress, ensure it is is good condition, then remove it for donation to an area charity. Once the mattress has been validated and removed, we'll refund your full purchase price less the cost of the original delivery and a $100 fee to partially offset removal costs.  
    • If you do not live in our local delivery area and received your order via UPS, we will arrange for a third-party removal company to come to your home and validate the authenticity of the mattress, ensure it is is good condition, then remove it for donation to an area charity. Once the third-party remover notifies us the mattress has been validated and removed, we'll refund your full purchase price less the cost of the original delivery and a $100 fee to partially offset removal costs.  

*Please note the following conditions:  1) to be eligible for return the original mattress must be in good condition, undamaged and unsoiled; 2) we will verify the identity of the original mattress at time of pickup, and any attempt to switch items or swap an alternative mattress will void the return and disqualify your order for other considerations; 3) customers are only eligible to utilize the provisions of the 100-Night Comfort Guarantee a single time per purchase; 4) purchases of floor samples or discounted overstocks are not covered by the 100-Night Ethical Comfort Guarantee and are not eligible for modification, return or refund.