100-Night Comfort Guarantee
Buying a new mattress is an important decision and a long-term commitment. Every sleeper is unique, and while we make every effort to help you arrive at the right choice the first time, we provide the 100-Night Comfort Guarantee to ensure you’re happy with your mattress and getting the healthy and restorative sleep your body needs.
We ask that you please sleep on your new mattress for at least 30 nights to allow time for your body to adjust. If after 30 nights you're not completely satisfied with the comfort and support of your new mattress, contact us (before 101 days have passed) and we'll consult with you on the best path forward. You will have the opportunity to choose one of the following options:
Modification
- If your mattress feels a bit too firm, adding one of our all-natural pads or toppers to modify the comfort level to your preference may be the best option. If this is the option you choose, we will help you select the right item to achieve the comfort modification you desire. (fees may apply)
- If your mattress feels a bit too soft, we'll work with you to help ensure the issue isn't due to an inadequate foundation, box spring, base, or bed slats. If it indeed turns out the support of your mattress is not sufficient, we can help you to replace or augment your current support to improve the feel of your mattress. (fees may apply)
Reselection
- If it necessary to replace your first mattress selection with an alternative model, we will accommodate a 1-time mattress reselection w/in the first 100 nights after delivery. This option is only available to customers able to visit our store and make their reselection choice during a personal consultation. If this is the best option to address your needs, we will provide a credit for the amount paid for your first mattress, less 1) the cost of your original delivery, and 2) a Trial-Period Fee (see details below). Your credit must be applied to the reselection mattress purchase; if your reselection mattress is of greater value than your credit, you will be responsible for the difference in price; refunds are not available for reselections of lesser value. We will deliver your reselection mattress once it is ready and remove your first mattress for recycling. Your reselection credit may not be applied to any items other than your new mattress, and is not transferrable.
- If we determine that Modification and/or Reselection are not viable options, we may accommodate a one-time mattress refund. Please note, any customer opting for Refund will not be eligible for future purchases from the Ethical Mattress Co.
- If you live in our local delivery area and received your order via our white glove delivery service, we will accommodate you in keeping the mattress up to an additional 30 days while you make arrangements for its replacement. Once your new mattress is delivered, you will need to send us photos of our mattress being removed from your home and hauled away by the company delivering your new mattress. Once we validate our mattress has been removed, we'll refund your purchase price less 1) the cost of the original delivery, and 2) a Trial-Period Fee (see details below).
- If you do not live in our local delivery area and received your order via UPS, we ask you to 1) donate the mattress to a local charity, church or non-profit, and provide us with photos and a receipt to confirm donation and removal, or 2) if donation is not possible, arrange for disposal with your local waste hauler, providing us with photos to confirm removal and haul away. Once you provide us with validation the mattress has been removed, we'll refund your purchase price less 1) the cost of the original delivery, and 2) a Trial-Period Fee (see details below).
Trial-Period Fees
- If you decide to utilize the Reselection or Refund options, a small fee will be deducted from your credit or refund. The purpose of this fee is to offset a small fraction of the costs involved in the production and disposal of your original mattress. The amount of the Trial-Period Fee is dependent upon the mattress purchased, and is structured as follows:
- $49 to $99 on Natural Dreams Essential & Avocado Eco mattresses
- $199 to $499 on Natural Dreams Talalay & Avocado Green mattresses
- 10% to 20% on Shifman & Avocado Lux mattresses
*Please note the following conditions: 1) to be eligible for refund the identity of the original mattress must be verified; 2) customers are only eligible to utilize the provisions of the 100-Night Comfort Guarantee a single time; 3) purchases of floor samples, discounted overstocks, or other off-price AS-IS sales are not covered by the 100-Night Ethical Comfort Guarantee and are not eligible for modification, reselection, return or refund.