100-Night Sleep Trial & Ethical Comfort Guarantee
Buying a new mattress is an important decision and a long-term commitment. Every sleeper is unique, and at The Ethical Mattress Company we utilize a consultative process proven to assist you in making the right choice the first time. We listen closely and take our time to present your options, relying on over 20 years of experience to help you get it right.
While we make every effort to help you arrive at the right choice the first time, we provide the 100-Night Sleep Trial & Ethical Comfort Guarantee to ensure you’re happy with your mattress and getting the healthy and restorative sleep your body needs.
We ask that you please sleep on your new mattress for at least 30 nights to allow time for your body to adjust. If you're not completely satisfied with the comfort and support of your new mattress, contact us (after the first month and before 101 days have passed) and we'll consult with you on the best path forward. Options will include:
- If your mattress feels a bit too firm, one option is to add one of our all-natural pads or toppers to modify the comfort level to your preference. If you choose this option, we will help you select the right item and provide it to you at a discounted price. (delivery fees may apply)
- If your mattress feels a bit too soft, we'll want to make sure the issue isn't due to an inadequate foundation, box spring, base, or bed slats. If they aren't sufficient, we can help you to replace or augment them to improve the feel of your mattress. (delivery fees may apply)
- If neither of the above are viable options and the original mattress needs to be replaced, we will accommodate a one-time mattress reselection & exchange. In this case, the original mattress will be removed and replaced with one of our alternative models that you select. We'll credit the amount you paid for your first mattress towards your replacement mattress, and we will arrange to have the original mattress picked up and the replacement delivered to your home. For this exchange, in addition to the cost of the replacement mattress, you will be responsible for a $100 fee to cover the pickup costs for the original mattress, plus any delivery charges for the replacement mattress.
*Please note the following conditions: for any reselection & exchange the original mattress must be in good condition, undamaged and unsoiled for us to pickup; we will verify the identity of the original mattress at time of pickup, and any attempt to switch items or swap an alternative mattress will void the exchange and disqualify your order for other considerations; floor samples or discounted overstocks are not covered by the 100-Night Sleep Trial and are not eligible for reselection & exchange.
We're only able to accommodate 1 exchange per customer, so it's important we work together to make the right choice and ensure your comfort and support needs are met.