Retail Sleep Consultant | Part-Time
Job Description: Retail Sleep Consultant | Part-Time
The Ethical Mattress Company, Millburn NJ
At the Ethical Mattress Company, our mission is to change the world one mattress at a time. We offer our customers products that are exceptionally well-crafted for a better night’s sleep, all naturally and sustainably sourced for a better world. We use a consultative process to identify the customer’s sleep challenges and determine authentic solutions to provide the great sleep they need.
These four Core Principles inform everything we do:
1 - Every mattress we sell is made in New Jersey from sustainably sourced and certified natural materials. No petrochemicals or poly-foams, no fiberglass or toxic laminates. We’ve partnered with the best local manufacturers to offer a curated assortment of superbly-crafted mattresses, with models for every comfort preference, and price-points for every budget.
2 - We're the neighborhood sleep shop for our local community. We want to make a positive difference in the lives of our neighbors, first, by helping them achieve natural, healthy and amazing sleep. And second, by actively supporting our local clubs, charities, schools and teams.
3 - We provide our customers Everyday Low prices that are guaranteed to beat all competitors.
4 - We go above and beyond to provide our customers with the outstanding and personalized service they deserve, beginning from their first store visit and continuing all the way through delivery and setup.
We are currently looking for a PART-TIME Retail Sleep Consultant to support our store in Millburn, NJ. You will be working on-site at our store (this is not a remote position).
You will be our first hire and a key-holder, with responsibility for opening and closing the store on most of your workdays. The growth opportunities for this position are immense and without limit.
The pay range for this role is $22.00 Hourly, PLUS you will earn a commission on your sales, and will also be eligible for a monthly bonus tied to overall store performance. This is a non-exempt position, meaning it is hourly and you could be entitled to overtime pay.
Your workdays will be primarily weekdays (Monday, Thursday, Friday).
Your shifts will typically begin between at 11am or 12noon, and typically end at 4pm or 5pm, depending on the day of the week.
Provide every visitor with a personalized consultation, a world-class mattress fitting, and an exceptional customer experience.
Bring a customer centered approach to work every day, combined with a passion to help people solve their sleep problems.
Be relentless in developing your product knowledge and category expertise, all in the pursuit of serving your customer better.
Take full responsibility for all store operations when you are present, including opening, closing, receiving, shipments, inventory management, store maintenance, and proper implementation of all procedures.
Effectively implement company processes and utilize provided technology and tools.
When customers are not present, you will support store operations as needed, including merchandising, inventory processing and receiving, preparation and shipment of orders, and general store maintenance.
Assist with planning and executing various events and social media outreach.
Assist team with managing the daily workload of responding to customer emails.
Assist with suggesting methods to improve area operations, efficiency, and service.
Record and relay customer metrics and other customer feedback to support our efforts to constantly improve the customer experience.
Accept coaching and feedback to achieve individual and team performance goals.
Perform other duties as assigned.
WHAT YOU BRING
You have a joy for connecting with people, a passion for helping them, and a desire to join a growing business with big plans and a bright future!
You have a relentlessly positive attitude, and a no-task-too-small mindset.
You’re a self-starter with an entrepreneurial spirit.
You’re disciplined and reliable; you stay organized and manage time effectively.
Our core principles resonate with you.
Excellent verbal and written communication skills are required.
Basic computer, phone, and tablet skills are required.
Mattress knowledge or sleep category experience is a plus, but is not required.
1+ year of customer service and/or retail experience of some type is highly preferred, but not required.
High school diploma or equivalent is required; a college degree is preferred.
SKILLS & ABILITY REQUIREMENTS
Movement: This role requires the ability to move throughout the retail space to assist customers and includes lifting and moving products, prolonged periods of standing, adjusting or moving objects up to 50 pounds in all directions, the use of tools to accomplish tasks and move objects heavier than 50 pounds, ascending and descending ladders and stairs, and also light housekeeping responsibilities to include sweeping, vacuuming and light cleaning. May also include operating motor vehicles from time to time. The ability to properly asses the accuracy, neatness and thoroughness of the work assigned is required for success.
Operation: This role requires the skillful utilization of a computer and other office machines such as printers and tablets. The ideal candidate will have working knowledge of common programs such as Microsoft Word, Excel, and PowerPoint, and be able to learn store POS systems and other applications quickly when provided with the necessary training. Basic math skills are a necessity.
Communication: This role requires excellent interpersonal communication capabilities, the ability to partner and collaborate with teammates, and an unfailing ability to engage with visitors and create positive customer interactions.
Attitude: This role demands a customer service-oriented attitude, a friendly and approachable personality, the ability to perform and sell in a retail environment, the ability to maintain an enthusiastic and a positive attitude while working alone, an entrepreneurial spirit and a no-job-too-small outlook, a willingness to go above and beyond to serve the customer, a willingness to occasionally work extra hours outside your typical shifts, including possibly weekends, evenings, and holidays.
WHAT WE OFFER
As our first hire, you will enjoy unlimited opportunities for growth in both responsibility and compensation.
Monthly & Annual Bonus opportunities.
The training and knowledge you need to be successful.
CLICK HERE TO SUBMIT AN INITIAL APPLICATION & RESUME
Thank you for your interest in working for The Ethical Mattress Company.
We appreciate your time and closely review every resume that is submitted. You will receive an email to confirm your application has been submitted, and if you are selected to participate in the interview process, we will reach out to you directly to schedule time for a meeting.
The Ethical Mattress Company is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.